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Service Update

Update 09.09.21 

All West Gippsland Libraries branches including the mobile library will be open from tomorrow, Friday 10th September during normal opening hours. Foster 24/7 access will also resume from Friday 10th September.

Please note that in recognition of RU OK? day, our library branches will be closing early on Friday 10th September:

  • The Northern Mobile will be in Trafalgar and will remain closed from 1.00pm
  • Neerim South Library will not open on Friday
  • Poowong Library will be open from 11.00-12.30pm and will not reopen at 1.30pm
  • All other library branches will close at 2pm

QR Codes check-ins are a mandatory requirement as directed by the Victorian Government. Facemasks are also required indoors at all times unless you have a lawful exemption. 

In-branch StoryTime and Baby Rhyme Time will remain cancelled at this time due to density limits. Some in-branch events will continue if density limits allow (please check with your local branch to confirm). You can still access our online resources including e-books, e-audiobooks, digital magazines and children’s resources while we are closed. 

We will continue to offer Click & Collect services from all our library branches (excluding the mobile library) during regular opening hours at your local branch. Please see our locations page for more information on locations and hours. Home delivery is also available via Australia Post, please see our home deliveries page for more information.

For up-to-date health information, please visit the Department of Health and Human Service’s website: https://www.dhhs.vic.gov.au/victorian-public-coronavirus… For more information on the easing restrictions announced by the Acting Premier, please visit premier.vic.gov.au

To all of our patrons – thank you for your understanding. Please take care, look after yourself and those around you, and we look forward to welcoming you back again soon. 

Our priority is the health and wellbeing of our staff, visitors, as well as the broader community.

 

 

 

Home Delivery via Australia Post

Home delivery via Australia Post is also available to all library members. For more information about this service, please visit our home deliveries page.

Caring Calls

We’re continuing to call some of our most vulnerable and disconnected members to offer home delivery and any support we can.

Online Chat

Support is available via live chat on our website, where you can chat to a real person online, Monday to Friday 9am – 5pm.

Online Programs and Events

Our range of virtual events and programs are available for you to enjoy from the comfort of your home! We will resume in-branch programs soon, please check with your local branch for more information.

 

Digital Resources

All our digital resources continue to be available to library members. We have a wide range of ebooks, eaudiobooks, emagazines, digital newspapers, kid’s activities, kid’s reading resources, streaming movies and documentaries and even online study courses. Our team are working on adding new e-resources.

 

Library App

You can get access to our digital library online, anytime or download our app.

 

Already using our app? Our app is changing – to find out more, please click through to read more about changing over to the new app.

Not a library member? Join online >

For further support or enquiries, please contact your local branch.

Returns & Due Dates

The due date of all items currently on loan have resumed to normal.

Holds

You will still be able to place holds using our online catalogue.

Stay up-to-date

Information about plans to reopen or any other changes that arise will be published on our website, in our e-newsletters and on our social media channels.

Coronavirus (COVID-19) Updates

For up-to-date health information, please visit the Department of Health and Human Service’s website: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

Thank you for your understanding. Take care, and we look forward to seeing you soon.

Further support

It’s natural to feel unsettled by the reintroduction of lockdown restrictions. Mental health support is available 24/7. Visit the Coronavirus Mental Wellbeing Support Service at bb.org.au/3oRG6Zh, or call 1800 512 348 to get support now.

 

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