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Library Policies

Conditions of Membership

When using the Library services members are asked to be respectful and courteous to Library staff and other Library users and to follow the Library User Guidelines. To view the Guidelines click here.

We encourage all members and visitors to our libraries to regard accident prevention and working safely as a collective and individual responsibility.

Your details

If you change your address, name, phone number or email address let us know.

Lost items

If you bring a Library item back late or lose or damage a Library item you may be charged a fee. For more information click here.

Members under 18

If you are under 18 years of age, unless living independently, you’ll need someone to sign on as your guarantor. A guarantor is responsible for the suitability of items accessed by a member under 18 and any Library fees they may incur. Click here for more information on fees and charges.

Child Safety

West Gippsland Libraries is committed to the safety and wellbeing of all children and young people. For more information please see our Child Safety Policy and Unattended Children Policy.

Live Chat

As part of West Gippsland Libraries is committed to the safety and wellbeing of all children and young people, live chat is available to any person requiring assistance from the library. Please be aware we ask qualifying questions to establish your identity before providing details of your library account. We will ensure appropriate security and data handling measures for any information provided to us. For more information see our privacy policy. 

Local Laws

Being a member of our Library service means that you are bound by Local Laws. To read the current applicable Local Law please click here.

Privacy

The Library is bound by a privacy policy and treats its member’s personal information in a confidential manner. A member will be given a copy of the policy on request and may also view any personal information the library holds about them.

Internet Access Policies

Our Internet Access Policy, Internet PC Conditions of Use and Wireless Internet Conditions of Use are available in PDF format by clicking on the links below –

WGRLC Internet Access Policy (94kb pdf)

WGRLC Internet PC Conditions of Use  (103kb pdf)

WGRLC Wireless Internet Conditions of Use (115kb pdf)

Surveillance Camera (CCTV) Policy

CCTV surveillance cameras are in place at certain libraries. To access the policy, please click here.

Volunteer Policies

Volunteers can play an important role within our libraries and we aim to provide meaningful work and an inclusive, fair and welcoming experience. Our volunteer policies are:

Volunteer Policy

Volunteer Charter

Volunteer Rights and Responsibilities

Home Library Service Policy

Work Experience_ Industry _ Community Placement Policy Draft

Acknowledgement of Country

West Gippsland Libraries acknowledges the traditional custodians of the various lands where our services and programs take place. We pay our respect to Elders past, present and emerging.

Acknowledgement of Country Guidelines

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