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Service Update

Update 3 August, 2020

West Gippsland Libraries will be closing all library branches and mobile libraries on Wednesday 5th August (at current branch closing times) until further notice.

We are following the Victorian Government directives as we enter into Stage 3 restrictions at 11:59pm on Wednesday 5th August, to help slow the spread of the COVID-19 within our communities.

Our priority is the health and wellbeing of our staff, visitors, as well as the broader community.

Services that will continue during the library closure include:

Home Delivery Service

Our Home Delivery Service via Australia Post is still available to all members within our area, we will continue to offer this service to all members while our libraries are closed.

 

Caring Calls

We’re continuing to call some of our most vulnerable and disconnected members to offer home delivery and any support we can.

Tech Talks

Call a branch or register online to receive a call from a Librarian to help talk you through signing up for ebooks and eaudiobooks on your tablet or another digital device.

 

Online Chat

Support is available via live chat on our website, where you can chat to a real person online, Monday to Friday 9am – 5pm.

Programs and Events

Library programming, live events and most outreach services remain suspended until further notice. However, we will continue our range of virtual events and programs that you can enjoy from the comfort of your home!

 

Digital Resources

All our digital resources continue to be available to library members while the library branches are re-introducing our library services. We have a wide range of ebooks, eaudiobooks, emagazines, digital newspapers, kid’s activities, kid’s reading resources, streaming movies and documentaries and even online study courses. Our team are working on adding new e-resources.

You can get access to our digital library online, anytime or download our app.

 

Download App on Apple

Download App on Android

Not a member? Join online >

For further support or enquiries, please contact your local branch.

Returns & Due Dates

The due date of all items currently on loan has been automatically extended to Thursday 1st October 2020. Any items being checked out by staff for home deliveries will also have a due date of Thursday 1st October 2020. So there is no need to return items to us until we reopen.

Holds

The pickup by date of all available holds has been changed to Thursday 1st October 2020. Online holds on items held by other library services (inter-library loans and Libraries Victoria) have been temporarily suspended. Holds are not available to pick-up at this time. However, we are making book boxes available through our Home Delivery Service via Australia Post. Staff will make every effort to include holds in this delivery. See our About Home Delivery Service page for more details.

Stay up-to-date

Information about plans to reopen or any other changes that arise will be published on our website, in our e-newsletters and on our social media channels.

Coronavirus (COVID-19) Updates

For up-to-date health information, please visit the Department of Health and Human Service’s website: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

Thank you for your understanding. Take care, we look forward to welcoming you back again soon.

We’ve included an infographic of the steps here and details are below. (Click on the image to see a larger version)

 

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