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Service Update 1 October

Update 1 October, 2020

Through some great advocacy from Public Libraries Victoria and Victorian Library CEO’s, the State Government has modified its stage 3 restrictions to allow libraries to offer a “Click and Collect” service to the community.

Click & Collect services are currently available from library locations including: Warragul, Drouin, Foster, Inverloch, Korumburra, Leongatha, Mirboo North, Phillip Island, Poowong, Wonthaggi, Welshpool and Waterline (Grantville) at current branch opening hours.

Click & Collect services will resume from Neerim South Library on Saturday 28th of November and the Northern Mobile Library will be resuming usual rounds schedule from Monday 5th October.

This service is currently unavailable at San Remo.

All library branches and mobile libraries are remaining closed for public access, and pc bookings, WiFi, PC bookings, printing or copying services will not be available until further notice.

Our priority is the health and wellbeing of our staff, visitors, as well as the broader community.

Services that will continue during the library closure include:

Click & Collect

Click & collect services are currently available from library locations including: Warragul, Drouin, Foster, Inverloch, Korumburra, Leongatha, Mirboo North, Phillip Island, Poowong, Wonthaggi, Welshpool and Waterline (Grantville) at current branch opening hours.

Click & collect services are temporarily unavailalbe from Neerim South Library due to Maintainance works and will resume from 28th of November. The Northern Mobile Library will be resuming usual rounds schedule from Monday 5th October.

This service is currently unavailable at San Remo.

How it works:

1. Place a hold: To access Click & Collect, all you need to do is place your holds by calling your branch or place your holds online and select the branch you want to pick your items up from as normal. Once the items are available, you will be notified by email or SMS that they are ready to be picked up!

2. Collect: Simply visit your branch during current opening hours, to pick up your holds.

3. When you arrive: We ask that when you arrive at the library, to please follow directional signage, maintain hand hygiene, respiratory hygiene, physical distancing of at least 1.5 metres and if you are not well, please stay at home. A staff member will greet you at the entry and you will be asked to read aloud your library membership number and to wait at the entry while your order is being prepared. A staff member will place your order on a desk at the front entry for you to take home. You can also bring in items you would like to return and you can also bring your returns and place them in the library returns chute. 

Public entry to the library is not be permitted and WiFi, PC bookings, printing or copying services are not available.

 

Home Delivery Service

Our Home Delivery Service via Australia Post is still available to all members within our area, we will continue to offer this service to all members while our libraries are closed.

 

Caring Calls

We’re continuing to call some of our most vulnerable and disconnected members to offer home delivery and any support we can.

Tech Talks

Call a branch or register online to receive a call from a Librarian to help talk you through signing up for ebooks and eaudiobooks on your tablet or another digital device.

 

Online Chat

Support is available via live chat on our website, where you can chat to a real person online, Monday to Friday 9am – 5pm.

 

Programs and Events

Library programming, live events and most outreach services remain suspended until further notice. However, we will continue our range of virtual events and programs that you can enjoy from the comfort of your home!

 

Digital Resources

All our digital resources continue to be available to library members while the library branches are re-introducing our library services. We have a wide range of ebooks, eaudiobooks, emagazines, digital newspapers, kid’s activities, kid’s reading resources, streaming movies and documentaries and even online study courses. Our team are working on adding new e-resources.

 

Library App

You can get access to our digital library online, anytime or download our app.

 

Already using our app? Our app is changing – to find out more, please click through to read more about changing over to the new app.

Not a library member? Join online >

For further support or enquiries, please contact your local branch.

Returns & Due Dates

The due date of all items currently on loan has been automatically extended to Thursday 1st October 2020. Any items being checked out by staff for home deliveries will also have a due date of Thursday 1st October 2020. So there is no need to return items to us until we reopen.

Holds

Online holds on items held by other library services (inter-library loans and Libraries Victoria) are available. Holds are can be picked-up through our click and collect service at selected locations.  We also have book boxes available through our Home Delivery Service via Australia Post if you are unable to visit a branch. Staff will make every effort to include holds in this delivery. See our About Home Delivery Service page for more details.

Stay up-to-date

Information about plans to reopen or any other changes that arise will be published on our website, in our e-newsletters and on our social media channels.

Coronavirus (COVID-19) Updates

For up-to-date health information, please visit the Department of Health and Human Service’s website: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

Thank you for your understanding. Take care, we look forward to welcoming you back again soon.

We’ve included an infographic of the steps here and details are below. (Click on the image to see a larger version)

 

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